5

5

Awesome place, very helpful and friendly staff. They treat your car as if its one of their own. They also get the job done in a reasonable amount of time with utmost quality work.

5

I had a small issue with my front lower valance panel. I called, made an appointment and was in and out within 15-20 minutes. Not only were they quick and professional but very kind. The place was well kept and neat. Made my day better than I thought it was going to be.

5

5

After a few repairs on the vehicle (brakes and sensor replacement), the manager offered me a complimentary oil change. Not only did they complete this on time, but they worked around my schedule to drop the vehicle back off at my home. At every service, they made an effort to pick me up and drop me off and everyone has been consistently friendly, helpful, and professional.

5

This was my first visit. My oil change reminder message had been appearing for a while, and they were able to get me in the afternoon of the day I called. They also performed a check of numerous systems, and found no other issues. The waiting room was clean and comfortable. Andrea has a great personality, and has a wide repertoire of subjects to entertain waiting customers. It seemed like my car ran smoother on the drive home.

5

Last week, my check engine light came on as I was driving to work. My husband and I decided that we would go to the highest rated mechanic in town. After this experience, I can definitely see why! I called Vollans as soon as I got home and got to speak with Tim. I told him that I’d had a flashing thermostat indicator sometime prior and that our engine light had come in. He suggested that I come in right away and made room for me on the schedule. When I got there, Tim was all smiles and humor and totally made me feel comfortable. When he asked me how I was planning on getting home, I’d mentioned that I could walk (I live about a half mile away. Not very far at all). Tim was like, “Absolutely not!” and arranged for me to get a ride home with one of guys there who was leaving for the day (I’m sorry, I forgot his name. But, he was great too!). Tim got back to me within a little while and told me that our water pump was leaking and that both our water pump and thermostat needed to be replaced. With parts, service and having to take the engine apart, the repair would come out to about $1100. While he was explaining this, I in no way felt like he was taking me for a ride. But, I’m not a car person myself and said I would like to call my husband. Tim totally understood that, and I felt no pressure at all. My husband ended up speaking with Tim, and it was decided that we would go ahead and do the repair. That’s about the time when I remembered that we have 360 coverage on our vehicle. I called Tim and he offered to look in our glove box to see if it was there. He said that he would give us a call back if he found it. An hour later or so, Tim called me. He and his crew had been on the phone with our warranty service for almost an hour answering all sorts of questions. Granted, this was something I was gearing to do myself, and I was completely surprised that they went ahead and talked to them on their own, especially as it was nearing the end of the day, and I was sure everyone wanted to go home. But, here’s the kicker. They saved us about $700 on the repair and said that might be able to save us just a little bit more (which they did). So, that $1100 bill for us was slashed to $420, which is a pretty penny in any case, but it means the world for our little family right now. Today is Monday, and I got to pick my car back up. Tim arranged for Derek to come and pick me up from my home. Again, no way he was going to let me walk. And, we got to visit for a little bit while he rung me up. It was wonderful getting to know him a little bit more and felt more like a friend than talking to the mechanic. Now, I know at this point, you’re probably like, “TL;DR” (too long, didn’t read), but this is the reason we’ll be coming back. I’m pregnant, and my husband and I recently learned that our little one as a rare congenital defect. Because of this, I’m traveling to either Bellingham or Seattle almost weekly for testing and doctors appointments. We need our car, and given that we are looking at a couple months in the NICU one Baby is born, we definitely need the savings. Tim and the crew knew none of this, but they still did everything they could to help us out and treated us honestly the best I’ve ever been treated at an auto mechanic. To me, that speaks to Tim’s character and the character of the team at Vollans. They were honestly God-sent to me and in a way, has me excited to go there again for oil changes and anything else that our cars may need. When you’re going through a rough time, the last thing you need is car trouble. But, this has been hands down one of the best experiences I’ve had and has been a real blessing for our little family. I cannot sing their praises enough! You HAVE to go here :)

5

I have been taking my car in here for years and they take good care of me! Work performed in timely manner and with professionalism. The office staff is friendly and explain everything that needs to be addressed. Love it here! Recommend it to anyone looking for a good automotive service in the area.

5

I have been taking my car here for years. They are the best! Professional, hard-working and if there is a problem they make sure it is diagnosed and addressed. If the time frame requires an overnight repair, they are always willing to provide transportation home and back when it is ready. Tim is great! Can't recommend them highly enough!

5

The mount Vernon car care clinic has been so amazing on the three occasions I’ve had with them. So professional, not pushy at all, just quality work in a timely manner and they aim to make sure you’re leaving happy. Definitely recommend them to anyone.